Ordering. How it works?
ORDER / PURCHASE REQUEST
Orders are accepted from the website 24 hours a day, including weekends and public holidays, as well as on tel. 0897777012 during business hours 8.00-21: 00 from Monday to Sunday inclusive.
The customer determines the type and quantity of goods, reviews the selected goods and their prices. Before finalizing the order, the customer has the opportunity, in addition to seeing the above data, to choose a delivery address and write explanatory information. Chakra BG Ltd. reserves the right in case of insufficient information about the exact address of receipt of the shipment, to use the telephone number provided by the customer to specify the exact delivery address. The customer confirms the request and it is considered completed by pressing the virtual button "Send". For each stage of order processing (confirmation of availability, shipping, etc.) the customer will be notified by email or by phone in case of lack of stock.
HOW TO ORDER?
To place an order, select a product, write in the "number" field the quantity you want to order and press the "buy" button. If you want to order several different products, they are selected in the same way. At the top right of the page you will see a virtual photo of "Cart", below it you will see the text "Cart" and "Complete the order". You enter your "shopping cart", view the selected products, adjust the quantity or type. To delete a product from the "shopping cart", you must press the "X" button, which is located opposite each product. Select the "Complete order" button. Then fill in all required fields. Leave us a message in the "Comment on the order" field, if you wish, you can write everything you think is important to know so that we can serve you in the best way. Once you have made sure that you have selected the products you want to buy, click the "Send" button. With each successfully placed order you receive an e-mail confirmation and order information.
All items on display in the online store www.chakra.bg, are delivered to all settlements on the territory of the Republic of Bulgaria with the following delivery price:
- If you have chosen to an Econt office - the delivery is BGN 3.65.
-If you have chosen to address -delivery will be BGN 7.00.
- For orders over BGN 70.00 - delivery is free
* During promotions and discounts, www.chakra.bg reserves the right to change the terms of delivery, without being obliged to inform customers in advance
When ordering online, the customer does not receive a call from www.chakra.bg to confirm the order, but receives an email notifying you of the delivery date. Information about the delivery, the customer can also receive by phone: 0897777012 or by e-mail: email@example.com
DELIVERY OF GOODS
The goods are handed over to the customer or to a third party, who accepts and confirms receipt of the same on behalf of the customer. Upon delivery of the goods, the customer or a third party signs the accompanying documents. In case the customer is not found within the delivery period at the address indicated by him or access and conditions for delivery of the goods are not provided within this period, www.chakra.bg is released from its obligation to deliver the goods ordered for purchase.
All products are delivered within 1 working day from the date of receipt of the order, in case the order is made on a working day until 15:00 and the settlement is serviced by the courier. If the order is placed after 15:00 on a business day, it will be processed and shipped the next business day. Orders placed on Saturday before 12:00 are processed and shipped on the same day as the date of receipt on the first business day or Monday. Orders placed on a non-working day or during public holidays are processed and shipped on the first working day.
If the product ordered by the customer cannot be delivered, www.chakra.bg will contact the customer personally, using the contact details - phone and email specified in the order.
The customer, upon confirmation of the order by www.chakra.bg, can be notified by email or by phone about the availability of the ordered goods and the period for which it can be delivered.
The goods are delivered properly packaged according to its type and transport for delivery.
POSSIBLE REASONS FOR OBSTACLING THE ORDER
The execution of the order may be hindered for any of the following reasons:
- One or all of the ordered goods are not available. In this case, contact with the customer will be established.
- The customer has indicated an incorrect or incomplete delivery address and / or has not specified a representative to receive the order. In this case www.chakra.bg tries to contact the customer by phone or e-mail (if any and is correct) and specifies the conditions under which the order will be confirmed and executed.
- Lack of telephone for contact with the client. The order will not be triggered due to the impossibility to confirm it.
In the event of problems with delivery due to the fault of the store, all additional costs are borne by the store. In all other cases, the subsequent sending of the shipment will be at the expense of the customer.